We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hardfenix31@gmail.com. Please note that returns will need to be sent to the following address: Carrer Maresme,41. Terrassa, Barcelona. 08223

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can contact us at hardfenix31@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hardfenix31@gmail.com.

🇨🇦 Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be accepted for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, you can contact us at:
hardfenix31@gmail.com

Returns must be sent to the following address:

Carrer Maresme, 41
08223 Terrassa, Barcelona
Spain

If your return is accepted, we will send you a shipping label and instructions on how and where to send the package. Returns without a prior request will not be accepted.

For any questions about returns, you can write to:
hardfenix31@gmail.com

Damages and incidents

Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received an incorrect item, so we can assess the problem and resolve it.

Exceptions / non-returnable items

Some types of items cannot be returned, such as:

• Perishable products (food, flowers, or plants)
• Custom or made-to-measure products
• Personal care or beauty items
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to get the correct item is to return the current product and, once the return is accepted, make a new purchase.

European Union Right of Withdrawal

If the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt, without justification.

The item must be unused, with tags, and in its original packaging, along with the proof of purchase.

Refunds

We will notify you once we have received and inspected your return and inform you if the refund has been approved.

If approved, the refund will be automatically processed using the same payment method within a maximum of 10 business days.

Please remember that your bank or card issuer may take additional days to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
hardfenix31@gmail.com

🇬🇧 Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at:
hardfenix31@gmail.com

Returns must be sent to the following address:

Carrer Maresme, 41
08223 Terrassa, Barcelona
Spain

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any return questions, contact us at:
hardfenix31@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care or beauty products
• Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and place a separate order for the new item once the return is accepted.

European Union 14-day cooling-off period

If the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

The item must be unused, with tags, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your return was approved, contact us at:
hardfenix31@gmail.com