Shipping Policy

Last updated: May 8, 2026

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders placed during weekends, holidays, or promotional periods may require additional processing time.

2. Shipping Methods and Areas

We currently ship to:

• Mainland Spain
• Balearic Islands
• Canary Islands
• European Union countries

For shipping to other international destinations, please contact us in advance.

3. Shipping Costs

Shipping costs are automatically calculated before checkout and depend on the destination and order volume.

Free Shipping

We offer free shipping on orders over €50 for mainland Spain.

4. Delivery Times

Delivery times are estimates and may vary due to external transportation service reasons.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to check the shipping status in real time.

6. Incidents and Damaged Packages

If you receive a damaged or incorrect order, you must report it within a maximum of 48 hours from receipt by writing to:

hardfenix31@gmail.com

We recommend keeping the original packaging and providing photographs of the incident.

7. Incorrect Address or Failed Deliveries

The customer is responsible for providing the correct shipping address.

If an order is returned due to an incorrect address, repeated absence, or failure to collect, re-shipping costs may be charged to the customer.

8. Customs and Taxes

Orders shipped outside the European Union may be subject to local duties or taxes, which will be assumed by the customer.

9. Contact

For any questions related to shipping and deliveries:

• 📧 Email: hardfenix31@gmail.com
  🕘 Customer service hours: Monday to Friday from 9:00 AM to 6:00 PM

10. Right of Withdrawal

The customer has 14 calendar days from the receipt of the order to exercise their right of withdrawal, in accordance with European consumer regulations.

For more information, please consult our Returns Policy.

🇨🇦 Política d’Enviaments

Última actualització: 8 de maig de 2026

1. Processament de comandes

Totes les comandes es processen en un termini d’1 a 3 dies laborables després de la confirmació del pagament.

Les comandes realitzades durant caps de setmana, festius o períodes promocionals poden requerir un temps addicional de preparació.

2. Mètodes i zones d’enviament

Actualment fem enviaments a:

• Espanya peninsular
• Illes Balears
• Illes Canàries
• Països de la Unió Europea

Per a enviaments internacionals fora d’aquestes zones, pots contactar amb nosaltres prèviament.

3. Despeses d’enviament

Les despeses d’enviament es calculen automàticament abans de finalitzar la compra i depenen del destí i del volum de la comanda.

Enviament gratuït

Oferim enviament gratuït en comandes superiors a 50 € dins d’Espanya peninsular.

4. Terminis de lliurament

Els terminis de lliurament són orientatius i poden variar per causes externes al servei de transport.

5. Seguiment de la comanda

Un cop enviada la comanda, rebràs un correu electrònic amb el número de seguiment per consultar l’estat de l’enviament en temps real.

6. Incidències i paquets danyats

Si reps una comanda danyada o incorrecta, hauràs de comunicar-ho en un termini màxim de 48 hores des de la recepció escrivint a:

📧 hardfenix31@gmail.com

Recomanem conservar l’embalatge original i aportar fotografies de la incidència.

7. Adreça incorrecta o entregues fallides

El client és responsable de proporcionar correctament l’adreça d’enviament.

Si una comanda és retornada per adreça incorrecta, absència reiterada o no recollida, les despeses de reenviament podran ser assumides pel client.

8. Duanes i impostos

Les comandes enviades fora de la Unió Europea poden estar subjectes a aranzels o impostos locals, que seran assumits pel client.

9. Contacte

Per qualsevol dubte relacionat amb enviaments i lliuraments:

📧 Email: hardfenix31@gmail.com
🕘 Horari d’atenció: de dilluns a divendres de 9:00 a 18:00

10. Dret de desistiment

El client disposa de 14 dies naturals des de la recepció de la comanda per exercir el dret de desistiment, d’acord amb la normativa europea de consum.

Per a més informació, consulta la nostra Política de Devolucions.

🇬🇧 Shipping Policy

Last updated: May 8, 2026

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders placed during weekends, holidays, or promotional periods may require additional processing time.

2. Shipping Areas and Methods

We currently ship to:

• Mainland Spain
• Balearic Islands
• Canary Islands
• European Union countries

For international shipping outside these areas, please contact us in advance.

3. Shipping Costs

Shipping costs are automatically calculated at checkout and depend on the destination and package size.

Free Shipping

We offer free shipping on orders over €50 within mainland Spain.

4. Delivery Times

Delivery times are estimates and may vary due to external shipping circumstances.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment in real time.

6. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at:

📧 hardfenix31@gmail.com

We recommend keeping the original packaging and providing photos of the issue.

7. Incorrect Address or Failed Deliveries

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address, repeated absence, or failure to collect the package, reshipping costs may be charged to the customer.

8. Customs and Taxes

Orders shipped outside the European Union may be subject to customs duties or local taxes, which are the responsibility of the customer.

9. Contact

For any questions regarding shipping and delivery:

📧 Email: hardfenix31@gmail.com
🕘 Customer support: Monday to Friday, 9:00 AM – 6:00 PM

10. Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 calendar days after receiving the order, in accordance with European consumer regulations.

For more information, please see our Return Policy.

🇫🇷 Shipping Policy

Last updated: May 8, 2026

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

2. Delivery Areas and Methods

We currently deliver to:

• Mainland Spain
• Balearic Islands
• Canary Islands
• European Union Countries

For other international destinations, please contact us beforehand.

3. Shipping Costs

Shipping costs are calculated automatically before order confirmation based on the destination and package volume.

Free Shipping

We offer free shipping for orders over €50 in mainland Spain.

4. Delivery Times

Times are indicative and may vary depending on carriers.

5. Order Tracking

Once the order has been shipped, you will receive an email with a tracking number to track your package in real time.

6. Damaged Items or Errors

If you receive a damaged or incorrect item, please contact us within a maximum of 48 hours after receipt at:

📧 hardfenix31@gmail.com

We recommend keeping the original packaging and providing photos of the issue.

7. Incorrect Address or Failed Delivery

The customer is responsible for the delivery information provided.

If an order is returned due to an incorrect address, repeated absence, or an uncollected package, re-shipping costs may be charged to the customer.

8. Customs and Taxes

Orders shipped outside the European Union may be subject to taxes or customs fees, which are the responsibility of the customer.

9. Contact

For any questions regarding shipments:

📧 Email: hardfenix31@gmail.com
🕘 Customer service: Monday to Friday from 9:00 AM to 6:00 PM

10. Right of Withdrawal

Customers have 14 calendar days after receiving the order to exercise their right of withdrawal in accordance with European regulations.